Choose the Correct My Address button. Luckily our local PO is really helpful when we have issues. UPS will provide you with evidence of delivery in your choice of these options: Delivery Confirmation: UPS will mail you a confirmation of delivery without a signature.Note: Similar information is available when you track your package online. I emailed UPS and they look up the tracking number and can only tell me (since I was not the one that sent the package) that the name and address for the tracking is not the same as mine. UPS ships around 16 million packages a day. If UPS is unable to deliver any package as addressed by the shipper, or if the package has an incorrect or incomplete address, UPS will determine and make reasonable efforts, to be determined in its sole discretion, to secure the correct or complete address. Package delivered to completely wrong address, city, & state. Would like to accommodate customer but am unsure on how to proceed. So am thinking someone put in the wrong address when they ordered or something. What now ? When a shipper inputs an incorrect address when creating a shipment the carrier will attempt to correct this address for a hefty fee. I had a package go to the wrong city twice before finally getting on the right USPS truck and getting it to the right destination. A couple of years ago I had the same thing happen with Amazon. box ZIP code. Or, mail UPS a written request to: United Parcel Service. 1,974 reviews from UPS employees about working as a Delivery Driver at UPS. I contact UPS who says they'll investigate, recover, and redeliver with expedited service and let me know what's going on. Help with what exactly? I tried looking this up but no dice. I won a pistol on Gunbroker and had it sent to my favorite dealer. I am awaiting some shipments, unsure if they're being sent via UPS. Phone Menu Guide Open the link in a new window. He delivered to the wrong address and he left the parcel simply in front of the house. A couple of weeks later the buyer lets me know they haven't received it so I check the tracking info that says it got delivered to what I believe might have been the place that box had been delivered to previously with an old label the shipping place didn't cover entirely. An address validated by UPS may be incorrect or incomplete for purposes of completing delivery and may be corrected by UPS. Once again, no contact. Unless the label shows a hand written/typed wrong address when you do receive it, don't blame the seller. Last week, UPS dropped off a package on the porch of Jay Friedman's home in Plano, Texas. I then got an email saying the package had been delivered when it hadn't so naturally I called customer service. There's something weird going on with their address correction system for that address is my guess. Reminded the idiot it's NOT Amazon's fault. The tv and lights were on, car in the driveway. Select Shipment/Charge Detail. Address corrections happen to be a huge profit center for UPS and FedEx. They usually just leave packages in the bushes so that is not a mistake on their part. @ambersmith22015 @ups im so frusted worst service ever i orderes from bestcanvas and they give me a number to call to speak to ups in us and still no help Jan. 4, 2021, 4:11 p.m. Enter your Tracking Number and go to the Tracking Details page. I have not had the courtesy of a reply. 3. Anyway if something like this happens with postal service I just write on it "return to sender" and hand it to the postal worker, but not sure what to do with UPS. That's when I find out they delivered it to a random different address on the west coast again and they had phone numbers to who knows who in their notes for the investigation. Box 7247-0244. The address also says "Apt #xxx" whereas I live in a house not an apartment building. I've had it where people have sent me things with the wrong zip code (they flipped numbers or the like) and I have gotten it. Select Dispute button. It's from a 737 area code. Hello - We shipped an order to the address specified via First Class Package. Looks like you're using new Reddit on an old browser. 2. Once UPS identifies an undeliverable address, you can correct it by following these steps: 1. I let them know that no, the West coast is still not in the Midwest and they need to get the package back again and deliver it to the right freaking place. A UPS driver will then pick up the package from the incorrect address and deliver it to the correct address. About every 2 month (give or take a few days), UPS driver would show up for package pick up. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). Course the worker decided to not knock, tossed my package at my door, and left like my house was haunted. Description. So, ... contacting UPS, after I gave them the tracking, I did get a bunch of automated Amazon spiel: "contact them first". Customer has now emailed with a change of address request. Select the Tracking tab along the top of this page. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. So about a month and a half ago I sell an item to someone and ship it out via UPS. By using our Services or clicking I agree, you agree to our use of cookies. Keep calling the hotline persistently, ask for supervisors. The medium-sized … To mis-deliver it so far away from the correct destination for the second time is a clue. It says UPS: Dear (OP), your order has shipped. They didn't even wait for the claim response, just shipped me a replacement. An unofficial community where anyone can discuss and ask questions regarding anything UPS related. I shouted after him that the packages weren't for me, but he couldn't be bothered to stop. Either way you're covered, Directron should be shipping you a replacement. On Jan 3rd I received this from Amazon customer Service: Details: order was sent to the wrong shipping address, customer would like to know if there is anything that can be done to help in these situations, please contact customer as soon as possible. I know that this can usually be done through UPS but is it possible with USPS? You can get an Amazon Customer Service rep on the phone from the Contact Us link at the bottom of the buyer-facing Amazon page. Now the rep is saying all these good things about don’t worry about A-Z or bad feedback but in the last paragraph says it is up to me and please do something that upholds Amazon’s standards. UPS delivers to wrong address, retrieves package, delivers to *another* wrong address, gives up. I contact UPS again who says I need to contact the shipping store for more help. I don't know how to contact the former occupant to tell her I have her packages, and I don't know the new address to tell UPS to send them to. They admitted to delivering the package to the wrong address and told me they would launch an investigation to find the package. I don't ship UPS and I don't have any kind of pick up service scheduled. Couple days later and my package ships. So I bought something online and about 5 minutes after I put in my order I realized I got one number wrong in my address. Learn about UPS culture, salaries, benefits, work-life balance, management, job security, and more. I can see that the UPS driver has made two mistakes. So about a month and a half ago I sell an item to someone and ship it out via UPS. How/why they'd scan the correct label for a Midwest delivery to update tracking info but still send it to a West coast address with presumably a tracking number that should show it was already delivered weeks or months before is beyond me. Cookies help us deliver our Services. If and when I get my package, if the tracking number is 2 characters longer I will update it here, casue I googled my tracking number and this page was the ONLY link that came up. They don't know whether UPS sent the package and they're not going to refund anything more than what UPS offered are they? https://upsparcel.space. UPS and FedEx are contending with a new wrinkle in package scams that involves fraudulently ordered electronics being returned to criminals rather than to a legitimate retail shipping address.. Watch out for this hot package scam. This is a copy of the letter I sent to the UPS station manager in Spokane with a five-box shipment that was delivered twice to an incorrect address that UPS generated in their system. It’s not out for delivery yet just in transit. But the delivery man had made a mistake. @CBZ_SHARKY11 @2KSupport private match ups for the pro am is still not working properly can you please address this issue thanks for 2k21 next gen 2021-01-04 17:48:34 @OC_txt Match happens. That seems to be their basic operating policy. UPS delivered my packages to the wrong house. (He HAD to have heard me.) I haven't given up yet but holy hell this has ruined any trust I had in UPS. Philadelphia, PA 19170-0001. JwsMarket 2019-12-29 14:00:33 UTC #3. Or, if we identified that the address is incorrect and not deliverable, you may be able to correct it while tracking the package on ups.com. New comments cannot be posted and votes cannot be cast. They found the right place based off of the street address. Run it up the chain as hard as possible. Ya, for us almost all of our INR claims are a result of the USPS delivering the package to the wrong address or scanning it delivered but leaving it on the truck. I escalated my claim with eBay, but they denied it as they based their decision on the fact that the tracking shows it was delivered. Told him UPS needs to retrieve the package and deliver it to the address UPS was given. Also,googling the person who signed: LEX REVLOGS, comes off exactly as you said, Amazon return center. My address was correct on UPS site, by the way. You will have to pay for the new shipping label, and the retrieval fee will depend on the dimensional and weight of the item. Report Fraud. The link prompts me to put in my email, credit card info, and my DOB. Cookies help us deliver our Services. I just resubmitted the same info and got my package the next day. The idiot said it couldn't be done. Then I get a call from the shipping store that I originally went to saying that UPS gave up but will generously pay me $100 for the item my customer bought for $220. Or there's something wrong with the address the shipper provided, or both. Find UPS Locations. Is there anyway I can fix this? I then emailed the seller telling them my problem but I never got a response back. UPS thought it better to deliver it to the wrong address in the wrong town. If you're NOT a UPS My Choice® member, it is best to contact the sender before the first delivery attempt to make changes to your delivery. UPS is liable since they delivered to the wrong address (unless Directron shipped it to the wrong address). I tried looking on the UPS webpage, and it isn't much help. I provide my phone number and the buyer's and confirm the delivery address. And no one is perfect, so at least a couple of those items are bound to fall off the radar for whatever reason. It was supposed to be shipping to my local post office but now it’s being shipped and delivered to the Walgreens across the street from my post office. I just had this issue. There is a fee of $3.70 that requires payment before delivery. Not to mention that they put it on someones porch and didn't get a signature from the person at the house. I immediately responded this: Dear Ms. X, I’m sorry for the trouble in receiving your order, and will be happy to help straighten it out. UPS was scheduled to deliver to me on Wednesday, I stayed home that day so I could receive the package. It is scheduled to be delivered tomorrow. You can report “delivered to the wrong address” in the Track Package link but there is no way to ask for a refund there. My neighbors found them on their doorstep and delivered them to the correct address that was plainly visible on the address label. Fixing an Incorrect Address. Press question mark to learn the rest of the keyboard shortcuts. The notification to UPS must include the date of shipment and tracking number for each disputed charge, … After calling Amazon and receiving great customer service, unlike that at UPS, Amazon is now going to send a second package. A couple of weeks later I call because they never contacted me at all. Thank you box number or P.O. I'd try to track it and see what happens and if your town is smaller … Ask Our Virtual Assistant a Question It is rare for me to be asked to sign for anything from UPS. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. The USPS distribution centers are in chaos right now because of consolidation, and errors do occur. By using our Services, you agree to our use of cookies.Learn More. I requested they use a different carrier rather than UPS. 1-800-742-5877 (1-800-PICK-UPS ®) For international shipping, call 1-800-782-7892. 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