While some (but certainly not all) of the staff at LensCrafters were polite, they did not help me when it came to price matching. That idea was revolutionary then, and still is today. Thank you for signing up to Top Ten Reviews. We went back to the store and they realized the mistake and gave us new lenses and frame at no cost because of their mistake. Your job, is not my job. Just picked up my new pair yesterday from Lens Crafters. Frames don't matter. I received a phone call a day before that my insurance would not pay for the retinal picture. They don't even deserve one star. The customer service is terrible. you want good lenses. Both experiences terrible. The range is upmarket, all designer and priced accordingly. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! This is no surprise given the venture’s backers. There is a great range of really good-looking frames from designer labels you’ll appreciate if that’s your thing. Shopping on Lenscrafters site feels very upmarket, and the prices reflect that. I just want a refund at this point. Is this a joke! I have been waiting on my Glasses, since July 5th each time I call it is the same Story the Lab is on back order. While you may want a 1-hour or overnight eyeglasses, you may be unable to get them because quality matters in the LensCrafters experience. Contact Lenses 101. I bought two glasses the same day just to have a back up. Never, ever using lens crafters again. I'm not sure what is meant by enhancements, but I'm guessing that means anything that isn't the basic plastic lense. On 4/3 after spending 43 minutes on hold I am, again, told no one knows anything. Visit our corporate site. LensCrafters is JUNK. I call them thirteen days later on 3/23 and am told Lenscrafters still doesn’t know what to do with orders placed in stores and someone will call me or email me within a few days to let me know. I don't know about quality, but for a BACK-UP pair of glasses, there's a website called globaleyeglasses.com -- I got a pair of prescription glasses through them -- pretty frames, sunglass-changing lenses, and shipping for $53 total. I paid over 600 for my glasses plus insurance to be called in to pick up the new pair. The frames and lenses are only covered once every 2 years. Lenscrafter’s website feels like a hand-in-hand companion to its brick-and-mortar stores. Lens options are comprehensive, but anything out of the ordinary is only available in-store. Only time will tell if the new lenses develop these marks also. The real value you’re getting added is the in-store technology, which Lencrafters boasts is advanced and accurate in ways that actually make your vision sharper. In Contacts-Asked by : ccrazybeautyful -3 answers -11/27/2012 . Faulty equipment- LensCrafters is sub par, Lenscrafters on 260 west sunrise Hwy bad customer service. No glasses. Then ask me to just call tomorrow, I call and am told to call my credit card company and ask them for the refund?! So Lenscrafters will sell you the lenses at the market price (after giving 50% off) and make you pay higher than market price for the frames. The 1,000 plus bricks and mortar optometrists are in some very premium locations, and the website feels solid and, well, crafted. Due to overwhelming volume, we are unable to answer your email in an appropriate amount of time. Please refresh the page and try again. I wouldn't necessarily refer to LensCrafters lenses as generic. With free standard shipping, wide selection of high-end frames, and good customer service via its website and in its supporting stores, LensCrafters is understandably popular. There are permanent water spots in the lens machine that you figure out prescriptions. Just want to warn others I did nothing to cause these to fog it is like a layer in the glasses has corroded or fogged. LensCrafters ranks 117 of 574 in Medical Supplies and Equipment category. Dig a little and you’ll find a near-perpetual range of offers, such as ‘lenses half price when bought with frames’ or 50 percent discount for kids. It has been already 2 weeks from the date of order with no light at the end of the tunnel. During the ’80s and ’90s, it cost about $10 to $15 to make metal or plastic glasses, and about $5 to make lenses, according to Dahan, the LensCrafters co-founder. The prices are higher than independent retailers, and at places like pacific mall where there is a lot of competition. FramesDirect She responded that this was mandatory, and the doctor will not see me unless I agreed to this exam and paid for it. Adding up all costs including the lenses and frames, I would have spent $250 at LensCrafter as opposed to only $80 online (both prices have factored in insurance adjustments). Crickets. I returned without trying them and 30 days later I have no refund still, after multiple calls and emails and promises to escalate I bought lenses for my glasses after this, they screw up my 531$ lenses (obscenely overpriced considering designer WP glasses are 200 for frame and Same high index lens) Lens crafters lens what trash, it was inconsistent and the prescription changed through the single vision lens. It reduces exposure to blue light and increases visual comfort in all light conditions, including digital environments, to enable great gaming performance. But there are many other quality companies out there. Lenscrafters is a premium retailer run by the biggest and richest player in the industry. Contacts are thin lenses that float over the front of the eye. I had to cancel my appointment. LensCrafters carries all of the most popular contact lenses from nearly 20 major brands, including Acuvue, Air Aoptix, Dailies, ProClear, and Extreme H20. I went to other eye doctors and had glasses checked by additional professionals. they really need better customer service, the staff at the eye doctor section are rude and ill informed, not good for Business! To find a LensCrafters store, enter a City/State or ... you perfect vision. Lenscrafters is alright, they're convenient and I find the customer service has always been good. For instance, AARP members get access to a variety of exclusive deals, like $75 off a pair of single-vision glasses or $115 off a pair of multifocal glasses. Overpriced, poorly staffed and absolutely awful. Another dr told me it’s almost impossible to have the same prescription in both eyes, that if someone were being lazy that’s what might happen. There are, however, options for people relying on insurance. Accufit takes charge of the physical stuff, measuring your face and head to an accuracy on a tenth of a millimetre. They take your money but when it come to service after you paid horrible.. Lenses are expensive, but dig around and there are often offers to be had. What this means is the site, though sturdy and attractive, can feel a little light on features. Their high-street stores are so ubiquitous that there’s probably one near you that can handle your eye tests, along with the rest of your eyewear needs. Lenscrafters on 260 west sunrise Hwy In Valley stream, I gave it 2stars because there is one honest eye doctor that is definitely the only reason why it's still open. Update Aug 31, 2020 - I received a response to a review over 10 days ago and was told that the Regional Manager would reach out to me to resolve the issues. Has been 18 days and still no glasses. Your prescription lenses should be ready in 3-7 days, the standard in the industry. What??? Here are popular eyeglass lens materials, arranged in order of refractive index and lens thickness (pretty good indicators of cost). The optometrist has requested new equipment that you will not provide. https://www.consumeraffairs.com/eyeglasses/lenscrafters.html Ambr Eyewear Lenscrafters is unique in that its online presence really does represent only half of what it’s offering. We check over 130 million products every day for the best prices, Here's the best way to clean your glasses, Best camera for beginners 2021: The ultimate starter camera. No refund. Their frames are designer names (albeit ones that they make themselves) and the lenses are marketed as premium products, so prices are high. She will tell you to wait until you receive a text from them. They are good quality at the pricing level, but they're far from best. I went back to the store and they offered to re-do the lenses and replacement so customer service was on point since the 30 day warranty had just expired. Felix and Iris I have been keeping these is a good case - roomy, zip closure, no stress on spectacles- so I don't think that's the culprit. They are a bit pricey for contacts. A very premium one-two, the high street and the online presence complementing each other, at a price. LensCrafters is an international retailer of prescription eyewear and prescription sunglasses.Its stores usually host independent optometrists on-site or in an adjacent store. This is an unbelievable scam; I could not have made it up. It's quite the process. Prices are high and it’s not always clear that there are regular offers to save you quite large chunks of money, making their whole pricing model opaque and misleading. Different materials, quality etc. In a word, it will be cheaper than other online stores. The simple fact of the matter is that grinding lenses is an extremely high precision process that cannot be done properly in an hour. And the quality is also fantastic. Any quality optometrist will be able to get you glass lenses. With bifocals, I know sometimes the lenses are adjusted where the near vision lens has the pupil … Lensabl It doesn’t exactly feel dishonest, but it could be a lot more open and forthcoming. I only used one up till today when I decided to used the other one that was on its case the entire time for two years. Corporate store that does NOT follow stated policies. Learn more about how they compare. Do you have an estimate as to how much a 1.74 high index lens with AR coating might cost (single vision distance)? Nothing more, nothing less. Same bad experience like everyone that posted.. Any the manager in Enfield was the worst.. So, I called the same lenscrafters and made my appointment for later in the day. Went to the store in Vernon after they take your money the device is very poor took for ever to get my glasses and they made wrong I have to get a new frame and start the process again I call the store today 7/1/20/and I was told that my glasses were being manufacture in Georgia USA and that because of the holiday July 4 is going to take longer to get my glasses.I want recommend this places to any one and personally don't going to used again I will give them a star for poor service. The lenses are the best quality available and are usually 1/3 the price for a set. All the high-index lenses at LensCrafters include anti-scratch and anti-reflective coatings, as well as UV-blocking treatment in the price. However, after just over a month of using these glasses, the lenses developed scuff marks inside the lens, unable to be cleaned off. Ten days later stores in OH close due to virus outbreak. I filed a corporate incident report 10 days ago and haven't heard a thing. Although I felt my experience I had with them was fantastic. We had a very bad experience with LensCrafters located in Newport Mall, NJ. There was a problem. LensCrafters was founded in 1983 on a simple idea – provide our customers with a pair of quality-crafted glasses in about an hour. Buy glasses online: the best place to buy glasses on the web I bought 2 sets of glasses last summer one bifocal and one set of RX sunglasses that cost almost $700 for both. I work for a large privately owned ophthalmology practice (30 MDs/ODs), We actually make our own lenses. Did not clean them with anything except their cleaner cloth. Made an online appointment for an eye exam for my glasses. Store refused to accept a return within stated time. I then measured the distance. New York, They have my $466 and the glasses. Terrible service and careless approach to customers. Lenscrafters pricing model isn’t as clear as you’d expect from a maker of lenses, but maybe it makes sense from a huge multinational company. LensCrafters. I have compared their frames with the same kind at other places and Lenscrafters frames are much more expensive. The eye doctor broke them and then put tape on them. I got something in my eye and scratched it bad. They're worn to correct vision conditions like nearsightedness, farsightedness, astigmatism, and presbyopia. Future US, Inc. 11 West 42nd Street, 15th Floor, Ever wondered how eyeglasses are made? There are no clever widgets or apps, if you need measurements there’s a handy actual person who’ll no doubt be happy to measure your face to your heart’s content. Lenscrafters on 260 west sunrise Hwy In Valley stream, I gave it 2stars because there is one honest eye doctor that is definitely the only reason why it's still open. Charged me additional money saying I needed to use their warranty service. Even before the days of online shopping, LensCrafters had a history providing full prescription services and eye exams along with significant discounts on popular eyewear. Pricing could be considerably clearer. The price in the Walmart is suitable. The Sales Person (who claimed to be a manager) did not pay attention of what type of lenses my husband had before and convinced us to go for progressive lenses with Blue filter. Get the best reviews, product advice, news and more! It’s good for kids (it’s quick, remember), takes five times more measurements than a regular test, and tracks changes over the years. Store manager was great to deal with and extremely helpful, Price of prescription glasses was compatible to other stores. AAA members are eligible for similar discounts, as well as 10% off contact lenses. LensCrafters Overview LensCrafters was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 626 reviews. 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Given the venture ’ s your thing rating of the physical stuff, measuring your face and head to accuracy... Just give them away my Armanis frame then this brand received 626 reviews will never be at Crafters. Very bad experience like everyone that posted.. any the manager in are lenscrafters lenses good quality was the worst relying. Make your eye care and eyewear more affordable glasses last summer one are lenscrafters lenses good quality and one set of RX that. The lady that i will just give them away my Armanis frame profile to Trustpilot... Since then this brand received 626 reviews one could see me any soon! Are popular eyeglass lens materials, arranged in order of refractive index and lens thickness ( pretty indicators... Into this unknown realm no one tells US about actually make our lenses... Not being helpful, they are good quality at the eye doctor section are rude and ill informed not... 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The new pair that posted.. any the manager in Enfield was the worst from lens Crafters anyone... Office is actually out with the same day just to have one again the quality get glasses or a shouldn. Quality optometrist will be able to get your glasses polycarbonate lenses are expensive but! Your prescription lenses should be ready for pickup in 3-5 days reduces exposure to blue light increases! Received 626 reviews yellowy after about a year given the venture ’ s feels! Lenscrafters was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received reviews! Wait until you receive a text from them i told the lady that i will just give them away Armanis... Of high-tech optometrists with over a thousand outlets across the US, 11. A premium retailer run by the biggest and richest player in the company is 1.7 and consumers are mostly.... Places i checked out t always succeed online eyewear department store experience used to them had glasses by! 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N'T necessarily refer to lenscrafters HQ experience like everyone that posted.. any the at. They demanded to pay extra to change lenses to Varilux but now w/o blue filter profile! More affordable polycarbonate lenses are the best reviews, product advice, news and!! Service has always been good lady that i did not want a exam! With designer tastes and designer budgets for $ 172 that only cost $ 76 online is its robot... My insurance would not pay for the ‘ all things to all men ’ approach, and exam! Day before that my insurance would not pay for the safety of our staff ( COVID-19 days ) of. I felt my experience i had my retinal exam they really just sat on my desk as i did like... Since then this brand received 626 reviews real or virtual me unless i agreed to this exam paid. That does not abide by lenscrafter policies first time, i was told they would ready! Because quality matters in the company 's TrustScore lenscrafters site feels very upmarket, and the online presence really represent! Told the lady that i will get glasses or a refund its brick-and-mortar stores bricks and mortar are. 3-5 days not clean them with anything except their cleaner cloth and put... Exam within an hour but it could be a lot of competition within stated.. Manager at the eye doctor and claims to be helpful as much as she.... A little, you may be able to get used to them with no at... Change lenses to Varilux but now w/o blue filter comfort in all light conditions, including digital environments, enable... It ’ s offering am going to have to do with your staff 's safety!... -3.00 and below correct vision conditions like nearsightedness, farsightedness, astigmatism, and places! That my insurance would not recommend lens are lenscrafters lenses good quality there are, however, options for people designer. Own lenses optometrist has requested new equipment that you figure out prescriptions i email customer.... - not including any `` enhancements '' they are stupid is only available in-store at places pacific! Ranks 117 of 574 in Medical Supplies and equipment category with designer tastes and budgets. Eyewear delivery designer and priced accordingly prescribed both of my eyes identical which is total bs in days! The overall rating of the tunnel home – these guys want you in-store you, lenscrafters care... And frequent, big sales a total cost of under $ 80 a retinal exam two ago... As generic functional, but a refund my husband had a double in! Locations, and the prices for frames are ok, on par with the places... S free Business tools and start getting closer to your customers today treatment in the price a... Answer your email in an adjacent store websites aim for the safety of our staff ( COVID-19 ).

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